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Posted on 19 Mar 2020
These are difficult and worrying times, but please rest assured that the doctors, nurses and staff of Atholl Medical Centre are doing all that we can to help with your medical needs.
This needs to be done in a safe manner, in a way that protects you and others from Coronavirus. This is why the surgery has had to change the way that we are working to dealing with all enquiries by telephone to establish what is the best way of helping, and to ensure that anyone who may have symptoms of Coronavirus is not put in contact with other people. This does mean that the doors to the surgery will remain closed to the general public, but that we will make arrangement to see patients that do require to be seen in the safest possible way.
The consequence of this is that we will be receiving and making far more telephone call than previously. This means that the telephone lines may be engaged when you first call, but do not worry as you should be able to get through if you call back. Please consider whether your call is really needed.
If you have a previously booked appointment we will have been trying to contact you to check if this is still required. If it can wait we will cancel, if you feel you still need to speak to/see a doctor we will arrange a phone back by a clinician.
Stock-piling of medicines – Over the past week we have noticed a large increase in the number of requests for medications. It is essential that you do not request your medication before it is due, or request items such as paracetamol that you do not normally require. This will lead to shortages and prevent others from receiving their medications. It is also overloading the chemists with unnecessary work, again delaying the dispensing of medications for others.
Coronavirus - If you have symptoms of Coronavirus please stay at home and self-isolate. If you are unwell with more serious symptoms please telephone for advice. You can call the practice during opening hours 01796 472558 or NHS24 on 111 out with our opening times. There is also a free advice line 0800 028 2816 for general advice. Advice is being updated all the time and, the most up to date information is available at https://www.nhsinform.scot
Please be assured that all patients will still have access to the care they require.
We can work through this together.
Drs Leaver, MacHugh, McEwen, Anthony, McCoy & Harvey