When you wish to book an appointment the receptionist will ask for brief details of your symptoms or why you require an appointment. This is so we can get you appointed to the most appropriate Clinician at the earliest opportunity. On occasions it may be necessary for a Clinician to call patients back for full triage, patients will then be appointed with the most appropriate clinician. This could be a nurse, GP, nurse practitioner, mental health & well-being nurse, physiotherapist or occupational therapist. We appreciate your co-operation in this matter. PLEASE NOTE: During the covid-19 outbreak all initial appointments are by telephone only, if the Clinician feels you need to be seen they will arrange for you to come into the surgery, taking the appropriate precautions.
We offer some appointments in advance and reserve some for on the day only. To make an appointment telephone Pitlochry (01796) 472558 during office hours. It is not possible to make an appointment outside office hours or at the doctors’ homes.
Please make a separate appointment for each person wishing to see the doctor.
The partners would appreciate it if all children aged 12 and under are accompanied by a parent or guardian.
You will be registered with the practice and you may make an appointment with any of the doctors. It is sometimes difficult for the doctors and nurses to keep to their schedule due to unforeseen emergencies or problems in the surgery - every effort is made to keep appointments to time.
If, however, you feel you have been waiting for an unreasonable amount of time, please speak to one of the reception staff. Should there be the likelihood of a prolonged unforeseen delay, patients will be informed by the reception staff.
If you require an urgent appointment, please call at reception or telephone Pitlochry (01796) 472558. Urgent cases will always be seen promptly but it may not always be possible to see the doctor of your choice. Reception staff will ask for some detail of your illness, this is so the GPs can prioritise, please provide as much relevant information as you can, they are trained to deal with these calls.
Extended hours surgery
We hold an extended hours surgery starting at 5.30pm for patients who commute and cannot always get into the surgery during the day. This is usually held on a Wednesday evening, but is sometimes changed due to the GP cover available. Check with reception when booking your appointment which night it is on. These appointments are bookable in advance only and are not for repeat prescriptions or appointments requiring examinations or procedures. Telephone Pitlochry (01796) 472558 to make an appointment.
Mental Health & Well-being
The Primary Care Mental Health and Well-Being Team have resumed a remote service within the GP surgery at present. Appointments are over the telephone and you can speak with your mental health and well-being nurse by calling reception at the surgery to make an appointment.
The appointment will last up to 45 minutes where you will get the chance to discuss your concerns relating to your well-being and the nurse will help you to identify what might be helpful for you.
This Covid19 outbreak is a stressful time for everyone and we have to remember to look after our mental health, stay well and keep safe for the benefit of everyone.