This practice has always enjoyed close co-operation between the surgery staff and yourselves. Please continue to help us help you. If you have any suggestions or difficulties over our delivery of service, please do not hesitate to tell us or make use of the suggestion box at reception. Mrs Lavinia Peebles, our practice manager, will be pleased to speak with you at a mutually convenient time.
Any complaint will be investigated promptly and thoroughly and you will be informed of the findings.
Should the complaint remain unresolved further help can be obtained from:
Scottish Public Services Ombudsman
99 McDonald Road,
or Freepost SPSO